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Why am I unable to get to my webmail login page?

  • Release time:2010-09-07

  • Browse:4462

  • Please ensure you are going to mail.exampledomain.com replacing example domain with your domain name.

    Do you have your account bookmarked? Your bookmarks and temporary internet files pointing to your login page may be outdated. Please see below for instructions to refresh this page using your internet browser. Once complete, you may simply re-bookmark the mail login page.

    Internet Explorer 6.0 Users (Windows)

    To clear your Disk Cache, follow these steps:

    1. Select Internet Options from the Tools menu. The Internet Options dialog opens.
    2. Locate the Temporary Internet Files section of the General tab.
    3. Click on the Delete Files button.
    4. Click OK.
    5. Hit the F5 key to refresh your browser.

    Internet Explorer 7.0/8.0 users (Windows)

    To clear your Disk Cache, follow these steps:

    1. Select Internet Options from the Tools menu. The Internet Options dialog opens.
    2. Locate the Temporary Internet Files area of the General tab.
    3. Click on the Delete Files button.
    4. Click Yes.
    5. Hit the F5 key to refresh your browser.

    Internet Explorer 5.0/5.1 users (MAC)

    To clear your Disk Cache, follow these steps:

    1. Select Preferences from the Edit menu. The Internet Options dialog opens.
    2. Select the Advanced link in the Web Browser section.
    3. Under Clear Cache area, click Empty Now button.
    4. Click OK.

    Netscape Communicator 6.0/7.1 (Windows or MAC)

    To clear your Disk Cache, follow these steps:

    1. Click Edit in the browser tool bar.
    2. Then, click Preferences.
    3. In the Preferences section, you will see several items in the Category window.
    4. Click Advanced.
    5. Click Clear Memory Cache and Clear Disk Cache.
    6. Below the Clear Disk Cache button, make sure that the: Compare the page in the cache to the page on the network, is highlighted on, Every time I view the page.
    7. Click on Proxies in the category window. Make certain that the proxies are set to Direct connection to the internet.

    AOL users

    To clear your Disk Cache, follow these steps:

    1. Open your browser. From the menu bar, select My AOL and choose Preferences.
    2. Click on the WWW icon. In the Internet Zone section, if any setting other than Custom is selected, JavaScript is already enabled already. If Custom is selected, you must make sure that JavaScript is enabled.
    3. Click on the Settings button.
    4. In the Security Settings section, scroll down to the Cache section.
    5. Click Clear Cache button
    6. Close the Internet Options window.

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